Supervisor (ICT) – Service Support at Kenya Revenue Authority (KRA)

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The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio…

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Supervisor (ICT) – Service Support

Job Type Full Time
Qualification BA/BSc/HND
Experience 3 years
Location Nairobi
Job Field ICT / Computer&nbsp

Purpose of the job:
Coordinating and overseeing the operations of the ICT Support Services in KRA Stations. 
Key Responsibilities of the job:

Attend to service requests and incidents assigned to the team within defined SLA.
Troubleshooting end user devices, installed applications and resolve any identified network problems both hardware and software related.
Identify, report, monitor and resolve or escalate recurring incidents which translate to problems
Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Implementation of Performance, Audit and Integrity programmes

Academic qualification:

Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or any other IT related field from a recognized university. 

Professional qualification

Certification in any of the following; ITIL, COBIT, CompTIA A+, CompTIA N+, MCSE or MCSA
Project Management certification is an added advantage
Membership in a recognized IT related professional body. 

    Work experience:

Minimum three (3) years’ experience as software developer in user support or helpdesk in a large or busy IT organization
Working knowledge and experience in automation tools such as System Center Configuration Manager and Microsoft SharePoint
Experience in installing, configuring and troubleshooting of Windows and Linux operating systems
Demonstrate working knowledge of printer configuration, setup and troubleshooting
Have hands on experience in setting up and troubleshooting Local Area Networks and have knowledge of different network protocols
Experience in supporting IP telephones and teleconferencing systems; Webex, Teams, etc.
Have experience in management of active directory users and computers.
Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365. 

Key Competencies:

Strong analytical, diagnostic, decision making and problem solving skills
Attention to details and ability to work under minimum supervision.
Proactivity and strong interpersonal skills
Good communication and presentation skills

Method of Application

Registration:

Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

After registration go to https://erecruitment.kra.go.ke/login
Key in your username and password then click on ‘Log in’ to access your account.
After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
Click on ‘My Profile’ to create and update your profile.
Follow the instructions to complete your profile.
The process will end by clicking the tab “Overview and Release”.
Ensure you click the check box on the page to complete the profile.

Application process:

To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
Click on the Job posting to display the details of the position.
To apply for the position, click ‘Apply’ button at the top of the page.
Follow the instructions to complete and submit your application.
Kindly note that all mandatory fields must be completed.
To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to isupporthr@kra.go.ke
 Interested and qualified? Go to Kenya Revenue Authority (KRA) on www.kra.go.ke to apply

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