Operational Support Officer

Operational Support Officer37 Hours per week, Permanent contract, £24,294 to £25,979This is a busy role in the administration office at the operations depot dealing with both residents and paying customers across all the services that Malvern Hills District Council Environmental Services are responsible for. Working as part of a team of Operational Support Officers and reporting to the Administration and Amenities Manager you will be responsible for telephone and email communication with residents across several incoming streams.The office also supports the financial system requirements of the depot from raising purchase orders and dealing with commercial customer queries as well as orders placed by the operational team. The role will also need to demonstrate commitment to delivering the Council’s values of great customer service, openness and accountability, innovation and improvement and fairness and respect. About you The successful candidate will be able to demonstrate:

  • Experience of financial systems
  • Experience of telephone and email customer service 
  • Excellent IT Skills
  • Experience of working with members of the public
  • Be able to work as part of a team with excellent interpersonal skills
  • The ability to organise and manage their own time whilst taking account of organisational priorities
  • A flexible approach to working
  • A strong commitment to customer service
  • Have experience of stock monitoring and ordering
  • Good oral and written communication skills including the ability to produce clear and precise records
  • What we offerOur staff are at the heart of what we do, and as a result we are always looking to recruit, develop and retain the very best talent we can find.  That’s why, as well as a rewarding career, we offer a range of attractive benefits, such as:Excellent pension schemeGenerous annual leave entitlementOptions to purchase additional annual leaveRegular job-specific trainingDiscounted Gym and swim membershipFree Employee Assistance scheme including access to counselling servicesFree annual flu vaccinationsHealth and Wellbeing supportCycle to Work schemeEmployee Discounts with a range of companies including EE and * Kaarp discount scheme which provides a range of employee discounts for days out and holidaysTo discuss the post or for further information, please call James Marshall on 01684 862378Closing date: 14 January 2024Interview date: 23 January 2024

    Attached documents
    Employee Benefits
    Job Description

    To apply for this job please visit gov-worker.com.