Facilities – Customer Service Assistant

Tamworth Borough Council



Facilities – Customer Service Assistant

£21,189 – £21,968 per annum (pay award pending)

Site based

37 hours per week

(shift pattern hours between 8:30am and 8:00pm Monday – Friday )


We are on the lookout for an enthusiastic and self-motivated individual to join the customer services team at Tamworth Borough Council. Working primarily from our main office at Marmion House, the role of the facilities/customer service assistant is a combined one delivering facilities duties including health and safety checks and customer services, assisting with customer enquiries at first point of contact for the residents of Tamworth.

The successful person will assist in the day-to-day operation of the post room and be someone with a flexible approach to work tasks.

As the Facilities – Customer Service Assistant you will be responsible for the tasks outlined in the job profile including:

  • Recording water flushing and general site inspections such as fire extinguishers and lighting, recording, and reporting faults as needed. Presenting a professional front-of-house image to callers, visitors, and staff.  Answering incoming telephone calls and emails, greeting visitors, and offering first line customer support. Handle incoming mail and deliveries to the front desk Undertaking administrative duties as and when required to include word processing, email, filing, organising, scanning and photocopying

To apply for this role the following attributes are preferred however full training will be provided to the right candidate:

  • Excellent communication and interpersonal skills Previous administration, post room or customer service experience Enjoy building positive relationships both internally and externally with customers Have an excellent telephone manner Have a flexible approach to working hours Enjoy working in a team environment and able to work independently when required Be methodical with strong attention to detail

The authority offers an excellent employment package with flexible working, a non-contributory health scheme, Local Government pension scheme and generous holiday entitlement. 

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

If you would like an informal discussion about the post, please contact Debra Lewis or Mark Williams on (01827) 709709.

For further information and to apply please visit Tamworth BC Jobs.

If you have any queries about the recruitment process, please contact recruitment@tamworth.gov.uk.

Closing date: 19th October 2023 at 12:00 noon

Late applications and/or CVs will not be accepted.  Agencies need not apply. We welcome applications from all sectors of the community. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks required for relevant posts.


To apply for this job please visit gov-worker.com.