Early Help Information and Signposting Officer

Job Title: Early Help Information and Signposting Officer
Hours: 37
Salary: HC04 £21,189 to £21,968 per annum
Contract: Permanent
Closing date: 22/10/2023
Interview date: tbc

As an Early Help Information and Signposting Officer you will be attached to the Children Centre services team which covers the whole of Herefordshire and Children Centre reach areas and therefore would need to be able to travel where necessary.  The team are spread out across the centres and there will be times when you are lone working.

You will be responsible for processing data and information for Children Centre services and the 14-19 team. You will also be required to produce documentation and fliers, invoicing, maintaining accurate records, taking occasional minutes and day to day administration of the Children Centre service. You will have back office and front office duties to include answering telephone enquiries, updating the Facebook page and liaising with the public and wider team of professionals that use the centres and services.

You may support collaboration with colleagues and multi-agency partners to engage families in the appropriate services and maintain health and safety procedures.

As an Early Help Information and Signposting Officer you will have a good knowledge and experience of using Microsoft software packages and a variety of digital platforms.

For this post we require you to Monday to Friday and be primarily based at our Children Centre in Ross on Wye.

About Us

Benefits of working for Herefordshire Council:

• A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Pension Scheme Enrolment in the Local Government (LGPS)
• Generous Annual Leave: 26 days’ annual leave (pro rata) plus bank holidays. After five years’ continuous service, this increases to 31 days (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
•             Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
•             Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant; and
•             Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.