Chief Manager – Service Management (ICT) at Kenya Revenue Authority (KRA)

Kenya Revenue Authority (KRA)

The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio…

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Chief Manager – Service Management (ICT)

Job Type Full Time
Qualification BA/BSc/HND , MBA/MSc/MA
Experience 3 – 7 years
Location Nairobi
Job Field ICT / Computer&nbsp

Purpose of the job
The position holder is responsible for overall management of ICT end user support in the Authority and ICT Asset Management. 
Key Responsibilities

Strategic planning, design and deployment of end user computing tools and equipment across all KRA Offices
Providing ICT support to business operations within the prescribed internal standards
Implementation of IT best practices and monitoring KPIs for user support
Internal and external ICT stakeholder management
Maintaining up to date end user compute assets inventory and supporting documentation
Development of operational budgets for Service Management Section
Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements
Management of Performance, Audit and Integrity programmes

 Academic qualification

Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT-related field.
Post Graduate degree in IT related field will be an added advantage.

 Professional Qualifications

Certification in any of the following; Certified Governance IT, Control Objectives for Information technologies, ITIL, Project Management (Prince II or PMP Certification), Certified Information Security Auditor, Certified Information Security Manager or any other relevant certification.
Membership in a recognized IT related professional body. 

Work Experience:

Minimum seven (7) years of progressive experience in IT environment, with at least three (3) years of experience at the managerial level
Excellent knowledge in Active Directory Management, IT Group Policy objects, centralised printing, document sharing and controls, administration of Virtual Desktop Infrastructure (VDI)
Conversant with automation tools such as Ms SharePoint, System Centre Configuration Manager (SCCM) or System Centre Operations Manager (SCOM), IBM Service Management Tool (ITSM). 

Key Competencies:

Good leadership and managerial skills
Attention to details and ability to work under minimum supervision
Ability to research and propose suitable solutions/products for business improvement.
Excellent interpersonal, conflict management, written and oral communication skills.

Method of Application


Go to and then click on the ‘Register’ button to start the application process.
After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

After registration go to
Key in your username and password then click on ‘Log in’ to access your account.
After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
Click on ‘My Profile’ to create and update your profile.
Follow the instructions to complete your profile.
The process will end by clicking the tab “Overview and Release”.
Ensure you click the check box on the page to complete the profile.

Application process:

To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
Click on the Job posting to display the details of the position.
To apply for the position, click ‘Apply’ button at the top of the page.
Follow the instructions to complete and submit your application.
Kindly note that all mandatory fields must be completed.
To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to
 Interested and qualified? Go to Kenya Revenue Authority (KRA) on to apply

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