Assistant Manager (ICT)– Service Support at Kenya Revenue Authority (KRA)

Kenya Revenue Authority (KRA)

The Kenya Revenue Authority (KRA) was established by an Act of Parliament, Chapter 469 of the laws of Kenya , which became effective on 1st July 1995 . The Authority is charged with the responsibility of collecting revenue on behalf of the Government of Kenya. A Board of Directors, consisting of both public and private sector experts, makes policy decisio…

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Assistant Manager (ICT)– Service Support

Job Type Full Time
Qualification BA/BSc/HND
Experience 1 – 4 years
Location Nairobi
Job Field ICT / Computer&nbsp

Purpose of the job:
Managing and coordinating ICT service support 
Key Responsibilities of the job:

Resolve end user work tickets, complex incidents and service requests as assigned within defined SLAs.
Management of IT end user devices (configuration, deployment, update inventory and perform preventive maintenance in accordance to KRA standards and policies)
Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Management of Performance, Audit and Integrity programmes

Academic qualification:

Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, or any other IT related field from a recognized university.
Post Graduate degree in related field is an added advantage.

 Professional Qualifications

Certification in any of the following; IT Governance, ITIL, CompTIA A+, CompTIA N+, MCSE/MCSA
Project Management certification is an added advantage
Membership in a recognized IT related professional body. 

Work experience:

Minimum four (4) years’ experience in IT service support in a large or busy organization with at least one (1) year in a supervisory role.
Competence in Windows Active Directory Management, MS SharePoint, System Centre Configuration Manager(SCCM) or System Centre Operations Manager (SCOM) Tools, network management and of Group Policy Objects
Hands on experience supporting enterprise Email Systems (Server and Client) such as Domino Lotus Notes/ MS Exchange/ Microsoft 365.
Troubleshooting server side relay issues up to and including secure email gateways and smart hosts.

Key Competencies:

Resilience, Focus, result oriented and a team player
Strong analytical, diagnostic, decision making and problem solving skills
Attention to details and ability to work under minimum supervision.
Proactivity and strong interpersonal skills

Method of Application


Go to and then click on the ‘Register’ button to start the application process.
After registration, you will receive an email enabling you to confirm your email address and complete your registration.

Log on:

After registration go to
Key in your username and password then click on ‘Log in’ to access your account.
After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To create or update applicant detail):

On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
Click on ‘My Profile’ to create and update your profile.
Follow the instructions to complete your profile.
The process will end by clicking the tab “Overview and Release”.
Ensure you click the check box on the page to complete the profile.

Application process:

To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
Click on the Job posting to display the details of the position.
To apply for the position, click ‘Apply’ button at the top of the page.
Follow the instructions to complete and submit your application.
Kindly note that all mandatory fields must be completed.
To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to
 Interested and qualified? Go to Kenya Revenue Authority (KRA) on to apply

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