Apprentice – Financial Affairs Service

Job Introduction

Are you looking to take your first step into a new career?

Maybe you’re finishing school or college, or perhaps you’re already in the world of work and looking for a change of career. Either way, our apprenticeships will set you on the road to success.  

Join us, and you’ll contribute to communities and make a difference – because we all have a part to play in bettering the lives of Staffordshire’s residents 

You can expect

  • to be supported to achieve your apprenticeship  
  • all the training and the support to develop your skills and knowledge 
  • a friendly, inclusive workplace where your views will be valued 
  • a place where you can confidently be yourself and that that will bring out the best of you. 

Our Team:

The Financial Affairs Service are responsible for looking after the property and financial affairs of people who lack the mental capacity to do so for themselves by acting as court appointed Deputy or Department for Work and Pensions (DWP) approved Appointee.  The decisions made by the team on behalf of service users ensure that their financial affairs are properly managed, and their independence and choice are maintained.

All that work in the background doesn’t just happen, it takes dedicated colleagues, taking pride in their work and seeing a purpose in the work they are doing.

Main Responsibilities

As an Apprentice in this team, you will: 

Focus on providing a range of core administrative support to staff working within the Financial Affairs Service.

The main duties will include:

  • To provide office support so that staff can work smoothly with customers and each other. With training and guidance, ensure that standard operating procedures are met in the administration of customer accounts.
  • To record data accurately on appropriate systems to support procedures and processes.
  • To provide administrative support to a team of Financial Affairs Service Officers in the delivery of a high quality effective Financial Affairs service across the business area, including the processing of invoices.
  • With training, ensure required data quality standards are met for the Business area and that a person’s record, both electronic and manual, are maintained in accordance with current legislation and organisational policy.

The Ideal Candidate

What you’ll bring: 

  • good organisational skills and IT skills 
  • communication skills because you’ll interact with lots of people across the organisation and externally through phone, MS Teams, in person and email. 
  • knowledge of Microsoft Office packages, however further training will be provided 
  • a ‘can do’ and flexible approach to work – with the ability to prioritise work and sometimes change tasks quickly. 
  • a passion to always give the best service. 

As well as learning on the job we will develop a guided learning path for you working with our accredited training provider, Newcastle and Stafford College Group. We will support you to follow an approved apprenticeship standard to gain Business Admin Level 3.

It’s important to note that if you’re unsure whether your experience or skills are suitable, please get in touch with the recruiting manager Debbie Clayton-Smyth for more information.

We are currently working flexibly both in the office and homeworking and this will continue.

Sometimes we can get a lot of applications to our vacancies so please don’t wait to apply as we may need to close the advert early.

Potential Start Date: 4th March 2024

Closing Date:  18th January 2024

Interview Date:  To be Agreed

About Staffordshire County Council

We are no ordinary county council:

Our Values:

The core of who we are as an organisation. Just like we all have personal values that shape our thoughts and behaviour, organisational values drive how we think and act collectively.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy:

We have a real sense of community spirit that brings our people together. This feeling of belonging means we are all connected to what we do and take pride in the difference we make every day for Staffordshire people. We are ambitious and our sights are set firmly on a better future.

We look forward and race ahead – that goes for your career too. 

Our benefits:

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance. 

In addition to your salary, as a member of staff, you will have access to Our rewards and benefits – Careers at Staffordshire

Our recruitment process:

As an Authority we are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expect all staff and volunteers to share this commitment.

Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all background and communities

As part of our commitment as a Disability Confident employer, a Silver Award Armed Forces employer and our commitment to supporting care leavers – we offer a guaranteed interview as long as your application meets the minimum criteria for the post. 

To apply for this job please visit