Are you ready to kick-start your career in the revenue call centre industry? The City of Johannesburg is offering an 18-month internship opportunity for a motivated individual to join their Revenue Call Centre team. As an intern, you will provide exceptional customer service, handle revenue-related queries, and contribute to the team’s goals set by the Revenue & Customer Relationship Management (R & CRM) department.
Job Description
The primary role of the Revenue Call Centre intern is to provide excellent call centre service both over the phone and in writing. You will be expected to analyze and resolve account queries promptly, log and escalate unresolved queries to the relevant departments, and meet the performance targets set by the R & CRM department.
Key Learning Areas
During the internship, you will develop the following skills:
- Apply standard operational procedures when logging revenue account-related queries for all services offered by the City of Joburg.
- Maintain electronic records and data accurately.
- Adhere to the City’s Performance Management Policy.
- Maintain strong customer relations with Revenue Shared Services Centre (RSSC) customers and internal stakeholders.
- Efficiently utilize operational assets and resources in compliance with City policies and procedures.
Qualifications
To be eligible for this internship, candidates must meet the following criteria:
- Education: Grade 12 (NQF Level 4) plus a relevant tertiary qualification at NQF Level 6, or be currently enrolled in a program leading to an NQF Level 6 qualification.
- Residency: Only residents of the City of Johannesburg will be considered.
Leading Competencies
The ideal candidate should possess the following competencies:
- Computer Literacy: Proficient in Microsoft Office Applications.
- Problem-solving Skills: Ability to analyze and resolve queries effectively.
- Time Management: Strong ability to prioritize tasks and meet deadlines.
- Communication Skills: Excellent listening, verbal, and written communication abilities.
- Interpersonal Skills: Strong ability to build positive relationships with customers and colleagues.
How to Apply
To apply for this exciting internship opportunity, please follow this link: Click Here to Apply.
Tips for Success
To increase your chances of success in this internship, consider the following tips:
- Meet the Qualifications: Ensure you meet the minimum qualifications and requirements.
- Customize Your Application: Tailor your CV and cover letter to highlight relevant skills and experience.
- Practice Key Skills: Hone your communication and problem-solving abilities.
- Show Enthusiasm: Demonstrate a willingness to learn and grow with the organization.
- Prepare Examples: Be ready to provide examples of your previous work experience and achievements.
Key Skills and Requirements
| Key Skills | Requirements |
|---|---|
| Computer Literacy | Proficiency in Microsoft Office Applications. |
| Problem-solving Skills | Ability to analyze and resolve queries effectively. |
| Good Time Management | Ability to prioritize tasks and meet deadlines. |
| Excellent Communication Skills | Ability to communicate effectively with customers and colleagues. |
| Excellent Interpersonal Skills | Ability to build strong relationships with customers and colleagues. |
Embark on your professional journey with the City of Johannesburg’s Revenue Call Centre and gain valuable skills and experience in a dynamic environment. Apply today and make a difference in your community!