Are you an individual seeking a challenging role that presents an opportunity to demonstrate your outstanding customer service skills and passion? Look no further, as Cape Union Mart is recruiting for the position of a Customer Service Agent!
About Cape Union Mart
Cape Union Mart is a premier outdoor enthusiast hub, offering a vast range of award-winning outdoor apparel, footwear, and equipment. With an operating facility in Cape Town, South Africa, their team of over 200 skilled workers crafts high-quality products that have been rigorously tested and approved by outdoor experts.
Role Responsibilities
The successful applicant will be responsible for the following duties and responsibilities:
- Customer Inquiry Resolution: Address and resolve all customer inquiries and complaints through multiple channels, using active listening and problem-solving skills.
- Internal/External Relationships: Handle internal and external stakeholder inquiries efficiently and professionally, following established processes and policies
- Data Management: Accurately complete administrative tasks, manage records, and maintain attention to detail, ensuring seamless day-to-day operations.
- Team Collaboration: Work together with cross-functional teams, including stakeholders, to ensure effective issue resolution and collaboration.
Tips for Application Success:
- Make sure you meet the eligibility criteria listed above
- Tailor your application letter and CV to the specific position.
- Highlight relevant skills and qualifications in your application letter
- Clearly demonstrate your passion for customer service.
- Ensure a strong digital presence by checking your social media and online profiles
- Do not hesitate to request clarification from the hiring team during the process
Closing Date
Applications for this role should be submitted before 04 September 2024, at your earliest convenience. Be sure to visit the official Cape Union Mart website.